Moneyworks Code of Conduct - how we work and behave
Our clients
We aim to make financial management easier for our clients by taking unnecessary hassle out of the process.
We focus on building long-term relationships and supporting clients over time.
Our clients experience
Moneyworks provides services in a transparent, efficient and cost-effective way, with a strong focus on education.
Our communications are provided in writing, or documented if they are verbal. We follow a simple principle: treat others as we would wish to be treated.
Trusted adviser
We help our clients get to and through retirement, using ethically based investments where this is important to them.
We take time to understand each client’s situation and aim for clients to feel comfortable asking questions along the way.
What to expect from our financial advisers
Our advisers engage in continuing professional education and work under best practice methods, which we continually improve. We use a wide range of research tools, subscriptions and read and listen widely to keep up to date.
Our client care, diligence and skill
Our advisers are qualified to provide advice and will let you know if a matter falls outside their area of expertise.
We undertake ongoing professional development, communicate in plain English, and provide advice in writing before you are required to make decisions. We encourage you to ask questions whenever you would like clarification.
If things go wrong
We aim to deliver good, timely and reliable services. However, from time to time errors can occur. If this happens, please let us know so we can address the issue promptly.
If we are unable to resolve a matter directly, you can refer it to our dispute resolution scheme, the Insurance, Financial and Savings Ombudsman.
Our commitment
As a small team, we communicate regularly and our work is often peer reviewed. We hold regular business meetings to discuss issues and learn from each other.
We welcome feedback so that any concerns can be addressed as early as possible.
Our Team
Our small team work cohesively and interactively. We aim to reward our people based on the outcomes achieved in the business. The remuneration structure is based on the business as whole with a very small portion being based on how much revenue each person generates.
Our processes
Our administration is supported by Millie Moneybot, our internal system developed over several years. Automation improves accuracy and allows advisers to spend more time with clients and on research.
We also ensure our compliance systems meet regulatory obligations and best-practice standards.
Our values
Our continuing professional development incorporates study on ethical issues, including understanding the psychological aspects that can impact on how our clients approach investing. However, training and study aren't a replacement for holding and exhibiting the core values that all our advisers hold. These are innate in our personalities and beliefs.
We have been working with Carey and Moneyworks for a long time now. We were concerned at the start that she would push particular investment products that were good for her and the business in terms of commission, rather than good for us and we are glad to say that that has proven to be false.
There are lots of things that we like about Carey and Moneyworks service. But one that particularly appeals to us – is the transparency and visibility in particular the investment platform. That it is always accessible and shows the current and past transactions, the current values, performance and all that sort of stuff. Having that available all the time and always up to date is great, I don’t think I would be comfortable waiting for a quarterly or annual report to say how investments were going or to see whether what we had agreed to invest in had actually happened.
The biggest benefit that Carey and Moneyworks service provides, is that it is a a good package approach covers super and KiwiSaver, general investments, insurance, asset protection and so on.
Also it is all based on sound approaches and tools eg: risk profiling, market assessments, ratings etc. This provides a high level of comfort that we have taken sensible steps to look after ourselves and our family.
Richard and Emma O’Reilly – Kapiti Coast
Moneyworks NZ Ltd
P: 0800 225 621
E: contact@moneyworks.co.nz
7c Hall Street, Cambridge 3434
Licensed Financial Advice Provider - FSP 15281
Regulatory Information: Moneyworks is a Licensed Financial Advice Provider (FSP15281), and AML Reporting Entity and is supervised by the Financial Markets Authority.